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A hosted phone system is a phone setup that works through an internet connection, also referred Virtual Private Branch Exchange (PBX). It offers all the premium benefits of a unified communication system, thereby maintaining the functionality of traditional phone office systems. All this without much investment in hardware.
Here are the two options to set up a hosted phone system for your business,
Cloud-based Phone System: It is easy to set up. All you have to do is connect all the phones to an outside VoIP center. All connected phones are configured for individual login and are programmed beforehand to register with the SIP server.
A cloud-based PBX system offers all the features and compatibility necessary for a modern business environment. It is secure, easy to manage, and bears the potential to serve as a central hub for communication and collaboration.
PBX SIP Trunking: Organizations interested in keeping their existing PBX hardware can opt for this option. Although it holds on to the existing PBX, the connection is achieved through a VoIP-based trunk for the external phone lines. If you face any PBX issues, you get the liberty to route all the calls to any physical or virtual office.
Not many people know that Microsoft offers domestic and international calling plans through Microsoft Teams in Office 365. The Microsoft 365 Business Voice adds cloud telephony to the Teams to make it an all-in-one solution that unifies instant messaging, chatting, meeting, audio, video, and conference calling.
By subscribing to Microsoft 365 Business Voice, you switch to Microsoft services as your default phone system, phone line provider, and business VoIP provider
Microsoft offers a hosted phone system that enables call controlling and PBX capabilities in the Office 365 cloud with Microsoft Teams. With a hosted phone system from Microsoft, you can replace your existing PBX system and the business telephony. Apart from internal and external calling, it gives a range of features from office 365 tightly integrated with your organization’s cloud experience.
If you are calling colleagues or customers using Microsoft Teams, then these calls are free. However, buying a Microsoft Calling Plan is a must to call or dial regular phone numbers. Hereafter, no calling plan comes with the Office 365 or Microsoft 365 subscription; you have to buy it as an add-on with the existing or new subscription.
You do have an option to use your own devices while using the hosted phone system offered by Microsoft Teams. Besides, Microsoft is working with many third-party manufacturers (Yealink, Crestron, Poly, and Jabra, etc.) to enhance and extend a unified calling experience. If you want, you can try headsets, speakerphones, desk phones, cameras, room systems, and conference phones from these manufacturers and get a consistent experience on all devices.
If you are still stuck with the decade-old landline telephone system, it is high time to make a switch. Get hosted phone system and enjoy scalability, affordability, efficiency, and productivity at a fraction of cost.
A hosted phone system allows you to discard unwanted hardware, ancillary system, and costs incurred to manage and maintain it. Your high telephony expenses often point towards the on-premise PBX and copper phone lines which are redundant these days. Instead, a cloud-hosted PBX offers easy access to the cloud-based phone system to bring significant savings, productivity, efficiency, and growth to the organization.
Cloud telephony, referred to as VoIP phone system is a game-changer. It changes the way you used to communicate, collaborate, and do business. It increases flexibility, responsiveness, mobility, and efficiency. Besides, it also helps in enhancing customer service. All these benefits are accessible only if you chose the right platform like Microsoft Teams.
Microsoft Teams allows you to support enough users necessary for your business. If required, you can scale up and scale down the phone lines depending on the growth of your business. Microsoft Teams serves as a unified communication channel, preventing you from investing in different phone equipment and overall subscription costs.
Hosted phone system benefits extend to all business sizes, from startups to global enterprises. Many hosted phone systems offer advanced unified communication features required by businesses to increase productivity, agility, efficiency, and growth.
Here are some of the known benefits of using hosted phone systems,
It provides cloud flexibility and supports a remote workforce.
EPC Group offers dedicated internet and hosted voice services that streamline business telephony and communications. When it comes to business telephony, we understand how hard it is to conciliate between innovation and cost savings.
EPC Group has a highly experienced panel of Microsoft Office 365 and Microsoft Phone System setup and deployment experts. With their experience, they lay out a plan to manage all your voice and data telecommunication needs.
Their expertise in Microsoft Teams and associated technologies help them find the right solution at the right time for the right cost, especially when you decipher between on-premise PBX and hosted PBX or landline and hosted phone systems.
Rely on EPC Group to implement new technologies and migrate your existing telephony to hosted phone systems. They will seamlessly align their services to find the right balance between hardware, software, cloud.
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